WATER REFUNDS.
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Hello,
savvy homeowner!
OVERPAYING ON YOUR WATER BILL?
You could be missing out on up to £150 per year you've lived in your property.
100% FREE. NO CATCH. NO CUT OF YOUR REFUND.
We love finding money you might be missing! If your new-build estate has a balancing pond, SuDS or a nearby stream, your water bill could be worth a second look. And why stop there? We can also check your energy, broadband and mobile bills for potential savings. Every BillBack review is completely free — no obligation.
On a new-build development? These are clues that your surface-water drainage charges could be worth checking. They're not a guarantee of a refund.
POND NEARBY?
LET’S CHECK!
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Get your FREE water refund guide
Spotted a possible clue on your estate? Fill in your details, then choose whether you’d also like our free household bills review.
Spot these around your estate?
If your new-build home has any of these features nearby, it may be worth checking your surface-water drainage charge. Our free guide shows you how.
♧ Balancing ponds
♧ SuDS (Sustainable Drainage Systems)
≋ Natural water source or stream nearbyFind out how to claim on a qualifying development.
Free help comparing options to reduce your gas and electricity bills.
Explore whether a better broadband deal is available, at no cost for our review.
Free guidance on mobile and other household bills.
Big bills? We think you deserve a little help.
BillBack is here to help UK households spot potential savings they might otherwise miss — starting with surface-water drainage charges and extending to everyday household bills.
We provide straightforward water refund guidance and free household bill reviews. Where appropriate, we can explore energy, broadband and mobile options through our Utility Warehouse partnership.
Why is it free? We don't charge you for our guidance or take a cut of any water refund. If you choose to switch services through our partnership, BillBack may earn a commission from the provider. There's no obligation to switch, and savings aren't guaranteed.
Our promise to you 💛
- Free guidance — no upfront fees
- No percentage taken from your water refund
- Clear, straightforward information
- No pressure to switch providers
- We'll explain potential savings before you decide
BillBack is independent of water companies. Any refund eligibility is determined by your water provider.
Know someone who loves saving money?
Spread the word! Your friends, family and neighbours can explore our free household bill review — even if they're not eligible for a water refund.
No fees, no pressure, just a chance to keep more of their hard-earned money.
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More ways to save, less guesswork.
Explore our practical guides to water bill refunds and everyday household savings.
Water bill refunds & household savings: FAQs
Can I claim a surface water drainage refund? You may qualify for a reduction in the surface water drainage charge if rainwater from your property does not drain to the public sewer. Check your water bill and ask your water company to assess your property. Eligibility and any backdating depend on the provider and your drainage arrangements.
What is a surface water drainage charge? It is a charge that helps cover the cost of removing rainwater from properties through the public sewer system. If your property does not use that system for surface water, you may be able to apply for a charge reduction.
How do I find out whether my new-build estate qualifies? Look for drainage features such as balancing ponds, sustainable drainage systems (SuDS) or nearby watercourses. Check the local planning portal for drainage drawings, then contact your water company. These clues do not guarantee a refund.
Can you help me reduce my energy, broadband and mobile bills? Yes. Our free household bill review explores available options through our Utility Warehouse partnership. Whether you can save depends on your current bills and available tariffs; there is no obligation to switch.
Does a pond guarantee a refund? No. Your water company will assess the drainage arrangements for your property.
Is everything BillBack does free? Yes. Our water refund guidance and household bill reviews are free, with no consultation fee, no obligation and no percentage taken from any refund. You still pay your chosen utility providers for any services you use.
Will I be contacted about other bills? Only if you separately opt in to marketing.